Home Credit US LLC

  • Customer Care Resolutions Specialist

    Job Locations US-KS-Overland Park
    Posted Date 3 weeks ago(1/3/2019 6:09 PM)
    Job ID
    2019-1141
    # of Openings
    2
    Category
    Customer Care
  • Overview

    At Home Credit US, our vision is to bring daringly different solutions to the connected world of consumer financing. In a world run by stuffy, institutionalized financial firms, we fiercely challenge the way things have always been done. Sounds fun, right?!

     

    What we are looking for?

     

    The Customer Care Resolutions Specialist will provide a unique customer experience by being able to research and resolve complex problems, while delivering world class customer service. This person will utilize soft skills, effective questioning and listening skills to anticipate and determine the customer’s needs and concerns to ensure a high level of customer satisfaction. Researching and resolving complex customer escalations, complaints, assisting customers as needed by properly handling account inquiries, credit bureau disputes, and providing solutions in courteous and timely manner. The Specialist will have direct interaction with internal and external customers to investigate, disseminate, or explain information.

    The ideal candidate should be caring and confident while combining a passion for providing a quality customer experience. We are looking for that friendly individual who possesses a detail oriented focus and can deliver accurate resolutions timely. The candidate will be required to communicate effectively and professionally in both verbal and written formats.

     

       To successfully perform at this position, you should display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to put yourself in the customer’s shoes and easily establish rapport with a wide variety of customers. The successful candidate will possess the ability to work effectively with Operations leadership within the business unit. This individual will need to be nimble within an environment of continuous demands and shifting priorities.

    Responsibilities

    A day in the life…

    • A majority of your day will be spent off the phone, working daily inventory queues
    • Maintaining a high level of attention to details
    • Creating a positive customer experience while fixing issues with your listening and problem-solving skills
    • Partnering cross-functionally with other internal departments and with external vendors
    • Striving to achieve or exceed goals through teamwork within a friendly competitive environment
    • Performing account research and placing an outbound call that demonstrates exceptional customer care

    Qualifications

    You’ll own this if you have…

    • High School Diploma or GED
    • Experience in Microsoft Office Suite
    • Minimum of two (2) years experience working in a Customer Service or an Operations environment
    • Professional verbal and written communication skills
    • Track record of adhering to policies & procedures

    Preferred Qualifications...

    • Bachelor’s Degree, equivalent or higher
    • Experience with Mainframe (3270)
    • Experience in Financial Services Industry

    We’ve got you covered…

    • Full benefits package, including health, dental and vision insurance
    • Competitive salary, based on experience
    • 401k, generous paid time off policy and a fully-paid holiday calendar.
    • We totally support our employees seeking external training, continuing education and re-certification to stay up-to-date with industry trends and advancements
    • We’re a certified Six Sigma organization, with all of our employees achieving white belt status or higher.
    • Rewards program for employees who live our values, daring to be different and going above and beyond.
    • Flexible, “Dress for the Day” policy
    • Onsite and offsite activities, like ping pong tournaments, nerf gun wars and Nintendo brain-breaks
    • Volunteering and community engagement opportunities
    • All the coffee you can drink 

     

    Home Credit US is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws

     

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